Please let Tim know I appreciate him answering all my questions when I called today. I just placed an order for photo id cards.
I wanted to update you and thank you for making it possible for me to fly back east to see my aging mother and take my dog with me. The registration kit had all I needed, but helping me know how to successfully prepare and deal with American Airlines was invaluable. The time you spent with me on the phone really made the difference. I was surprised that several people on the flight asked me how I registered my dog (they were missing theirs, I guess). I ended up giving each of them a business card. Is it possible to send me some more? I have none left!
Thanks for the quick shipping!! I was surprised to see the ID cards and leash on my doorstep when I got home today!
Hi Tim! Just a quick note to say thanks for helping us with our very first flight with Barney. Having the ID cards attached to his leash and the patch on his new harness made a huge difference. I was initially worried about how I'd be handled by airport personnel, but was only asked to show the NSAR certificate one time. The other times, they'd see the patch and ID card and waive me through.
Thanks for walking me through the registration process (it wasn't as hard as I thought it would be!). The Service Dog kit has worked just like you said it would. Since I added the patch and photo ID card to Misha's leash, no one stops and questions me anymore - and that is a BIG change. I attached a pic of me and Misha with her new Webmaster harness showing the service animal patches. Use it on the website if you like. Warm regards!
Hi Guys - I don't normally shop online, so I was nervous when I placed my order with you, not knowing how it would turn out. But you kept me updated and shipped my order in one day and even gave me tracking info so I felt good about registering my dog with NSAR. But then I got the kit I ordered and was VERY surprised at how professional everything looked! Thanks for taking care of me.
I had no idea what a difference having the right stuff would make! I used get so embarrassed when my dog and I were stopped by store personnel or mall security every time I went shopping, but not anymore. They don't bother to even ask. I think most people don't realize that small dogs can be service animals, too. Even at Safeway they now see the ID card and service animal patch and understand I have a service animal.
Now that I've had the photo ID cards for a couple of months, I thought I'd let you know that they've been very effective. Even with my toy rat terrier (7 lbs), the service animal patch and ID card on the leash cleared the way for us in every place we've gone. Maybe the nicest surprise was that I no longer have to pay the pet fee at the motels I've stayed at. At one place, that was $50!! The savings almost paid for the registration package that one night!