I spent a lot of time on your website and think I must have read every single page before finally ordering (I'm a little nervous about being taken advantage of). You have a lot of info that helped with my decision, and the service dog kit was just as you describe except that I didn't expect the ID cards and certificate to be so professional. Thanks for making it a good experience.
A quick note to say how impressed I have been with my experience with you personally and with NSAR. From my first phone call to receiving my service dog products, it has been outstanding. And I'm not one to usually buy on the internet. I have several friends who'll likely be contacting you. Thank you!