Hi Tim, I just wanted to say how impressed I am with your service and the quality of the Knot-A-Leash and the Don't pet me Patches. And, especially you mailing the patches out ASAP knowing my harness gal was waiting for them to sew them on my pending order from her. That tells me something about how committed you are to your customers satisfaction - no matter what the size order is. Hopefully I'll be able to register both my cats in the next few weeks!
Like some of your other clients described in their testimonials, Goliath was previously registered with another business concern in Texas (which will remain un-named). Their registry cards were a little amateurish, but we had no other complaints until we tried to renew Goliath's certification. Seems that they declined Goliath's renewal. But only after they cashed our check! They did eventually return our payment, but have yet to explain the lack of communication regarding the failure to renew. We're very happy to now be dealing with a prompt and professional organization in NSAR.
I can't thank you enough for your understanding and for shipping the replacement cards to me! I felt really silly for inadvertantly choosing the incorrect "service type" for my dog in my original order!! You all have been a great help :) I really truly appreciate everything.
Greetings. I don't know what you did, but the packet arrived this morning (Friday) and I just ordered it yesterday! Thank you very much, I really appreciate it. You have made our trip a lot better. I tend to worry about things and this is a big load off my mind. It should prevent me from having to worry about her everywhere we go, helping me to have an even better trip.
Thanks for the quick delivery! I won't mention their name, but before I ordered the service dog ID cards from NSAR, I'd ordered from another company in Texas and I was required to send a check. After waiting several weeks for the cards, I began emailing them and calling them. No answer! They cashed my check right away but never sent me the ID cards. That was 6 weeks ago. I'm still very frustrated about it but I'm glad I found an honest company in you.
I had the hardest time convincing people that my cat was truly necessary for my day to day functioning and I have been asked to leave a lot of places even though I explained that "Bear" was a service animal. Since I've registered him with your registry, he wears the service animal patch on his harness, plus theirs one on his soft crate along with the photo ID card. I can't tell you what a difference that has made! I still get asked about him, but no one dares to ask us to leave. Thank you for being there for people like me!!
The Priority Mail package came today with the photo ID cards and Webmaster harness. Perfect fit!! I appreciate the quick shipping and all the email confirmations.
Please let Tim know I appreciate him answering all my questions when I called today. I just placed an order for photo id cards.
I wanted to update you and thank you for making it possible for me to fly back east to see my aging mother and take my dog with me. The registration kit had all I needed, but helping me know how to successfully prepare and deal with American Airlines was invaluable. The time you spent with me on the phone really made the difference. I was surprised that several people on the flight asked me how I registered my dog (they were missing theirs, I guess). I ended up giving each of them a business card. Is it possible to send me some more? I have none left!
Thanks for the quick shipping!! I was surprised to see the ID cards and leash on my doorstep when I got home today!
Hi Tim! Just a quick note to say thanks for helping us with our very first flight with Barney. Having the ID cards attached to his leash and the patch on his new harness made a huge difference. I was initially worried about how I'd be handled by airport personnel, but was only asked to show the NSAR certificate one time. The other times, they'd see the patch and ID card and waive me through.