I registered my dog through your website today and when I called to ask some follow-up questions a young woman named Courtney assisted me. I was impressed by how polite, helpful, empathetic and professional she was in her interaction with me and she served as an excellent representative for your company. We tend to report the negative experiences we have with customer service workers, so I believe it is only fair to take a moment to complement those that provide the kind of outstanding service Courtney displayed with me today.
I was just reading more of your website. I am really impressed by Tim's story with his own service dog: when he had to really convince the authority to let his own service dog into the restroom! Thank God Tim, you yourself as a CEO, love animals and have a service dog of your own to know what life is like in these situations! You all are great! In your group photo on the website: it would be good if you identify yourselves under the picture. I am guessing Tim is in the middle....Vivian; which one are you? It would be great to have all your names under the photo so all us customers know who you are in the photo! My cat Biggie, my "angel" cat Nicole (deceased) and my bird Brownie thank you from the bottom of our hearts for NSAR; the registry, ID tags, listings, certificates and all the products. They are beautiful. Thank God for people like you who care about the disabled and our service animals who love us and help us so much, AND we love them right back!! How I wish I knew about you all at NSAR when I was a young girl growing up with my "angel" German Shepherd dogs: they would have all been registered with you!
Tim, Just a quick note to thank you for saving me today! If you guys hadn't been so easy to work with and quick to get me my documents, I would have been evicted because of my dog. The PDF file you email printed perfectly and the property managers accepted it as proof with no hassle! Now we're legal!!
Hi Tim: Thanks SO much for your prompt delivery of Heidi's registration ID tags and other goodies. I really appreciate the speed and the excellent quality of the tags. I also very much enjoyed our quick chat when I had a question about downloading her pictures. Just wanted to say thank you very, very much!
WE HAVE GREAT NEWS FOR YOU! WE RECEIVED PEANUTS BOX TODAY! EVERYTHING WE ORDERED WAS IN THE BOX AND GUESS WHAT? HIS HARNESS FITS GREAT! IN THE SUMMER WE WILL JUST PUT ON HIS HARNESS AND TIGHTEN THE STRAPS MORE TO MAKE PEANUT COMFORTABLE. WE LOVE ALL OF THE LEGAL DOCUMENTS AND HIS ID CARDS! ALL THREE OF US , ME, GUY, AND PEANUT ARE HAVING A BLAST LEARNING ABOUT EVERYTHING WE NEEDED TO KNOW! PEANUT HAS NO PROBLEMS WITH HIS HARNESS OVER HIS WINTER COAT. GUY AND I WERE ABLE TO LIFT HIM UP WITH THAT HOLDER ON HIS BACK HARNESS! THAT IS GREAT WHEN WE ARE NOT NEAR HIS RAMP. WORDS CAN'T EXPRESS HOW MUCH WE APPRECIATE ALL THAT YOU HAVE DONE FOR ME AND MY NEW LEASE ON LIFE! I AM VERY EXCITED AND PROUD OF OUR SERVICE DOG PEANUT! WE CAN'T WAIT TO GO OUT FOR THE FIRST TIME TO SEE HOW ALL WORKS OUT. THANKS AGAIN! HAVE A WONDERFUL HOLIDAY AS WE WILL ALSO THANKS AGAIN! SINCERELY,
Thank you so much for your response.I really want to complement you on your great service. I have never received anything so quickly. I am also very thankful. I suffer from social phobia and having my little buddy with me (Kaylee) is of great support. I have always taken her everywhere and tried to be very discreet.
The company I work for has always been great about letting her come to work and they also let me take her on a business trip to Denmark (which fortunately is a very dog friendly country). It is such a relief to now have her as my OFFICIAL service companion. Thanks so much!
NSAR and staff, You probably hear it all the time but i just had to tell you how much your services means to me. First, you customized your certificates and photo IDs for my seizure alert cat (Skye)and my emotional support cat (Bobbie), didn't charge me extra to do it, and made me feel like you were happy to - even after all my telephone calls. What business does that anymore?? Best of all I had my registration packages just 3 days after I placed the order. You guys are the best and I'm telling everyone I know.
Hi Tim, I just wanted to say how impressed I am with your service and the quality of the Knot-A-Leash and the Don't pet me Patches. And, especially you mailing the patches out ASAP knowing my harness gal was waiting for them to sew them on my pending order from her. That tells me something about how committed you are to your customers satisfaction - no matter what the size order is. Hopefully I'll be able to register both my cats in the next few weeks!