The Honolulu international airport on the island of Oahu is the only port of entry for all dogs and cats entering
Hawaii unless a valid neighbor island inspection permit has been issued by the Hawaii department of agriculture.
This includes guide dogs and service dogs.
NOTE: Emotional Support Animals must be quarantined like any other pet.
Guide dogs and service dogs that meet the following definitions can come into Hawaii without quarantine
provided they follow the steps outlined below:
“Guide dog” means any dog individually trained by a licensed guide dog trainer for guiding a blind person by
means of a harness attached to the dog and a rigid handle grasped by the person.
“Service dog” means any dog that is individually trained to do work or perform tasks for the benefit of an
individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental
disability. The work or tasks performed by a service dog must be directly related to the individual’s
The work or tasks include but are not limited to: assisting individuals who are blind or have low vision with
navigation and other tasks, alerting individuals who are deaf or hard of hearing to the presence of people or
sounds, pulling a wheelchair, assisting an individual during a seizure, providing physical support and
assistance with balance and stability to individuals with mobility disabilities, and helping persons with
psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behavior.
The crime deterrent effects of an animal’s presence, such as dogs with “protection training” and the provision of
emotional support, well-being, comfort, or companionship do not constitute work or tasks for the purposes of
Key points for qualifying as a service dog
The dog must have current rabies vaccination. (Documentation of the vaccination must include the
product name, the lot or serial number, and the expiration date of the lot.)
The dog must have an electronic microchip implanted for identification.
Prior to arrival the dog must have passed one OIE-FAVN test after 12 months of age, with a level of 0.5 I.U.
rabies antibody or greater. The laboratory will not perform the tests unless the microchip number
accompanies the test request form. A passing test result is valid for three (3) years.
The dog must have a standard health certificate issued not more than 30 days prior to arrival in Hawaii,
attesting that the dog was treated within 14 days of arrival with a product containing Fipronil or an
equivalent long-acting product labeled to kill ticks. A valid health certificate is required for each entry
The task(s) the animal has been trained to perform should be disclosed.
The service dog must be traveling with the disabled user on arrival in Hawaii.
To prevent delays on arrival, it is strongly advised that all required documents be sent to the Rabies
Quarantine Branch well ahead of your intended arrival date. Information can be mailed to the Animal
Quarantine Station, 99-951 Halawa Valley Street, Aiea, HI 96701 or faxed to (808) 483-7161. Staff may be
contacted by telephone (808) 483-7151 or (808) 837-8092 or email: email@example.com to assist you with
The Rabies Quarantine Branch must receive notification at least 24 hours in advance of arrival information
and location where the dog will be staying. Information can be faxed to 808-483-7161.
On arrival in Hawaii, the dog must be brought by the airline to the Airport Animal Quarantine
Holding Facility for verification of compliance with the above requirements and examination of
the dog for external parasites. If all is in order, the dog will be released at that point.
Qualified Guide dog and Service dog users may request inspection in the terminal at Honolulu International
Airport between the hours of 8:00 am and 4:00 pm, by notifying the Rabies Quarantine Branch 7 days, or more
before arriving. To avoid confusion and delays, the airline must be notified by HDOA so that airline
representatives are aware that the inspection upon arrival in Hawaii will be at the terminal rather than the
Airport Animal Quarantine Holding Facility. After inspection, if all is in order, the dog will be released.
Guide: This type is regarded as a "working service dog". Choose this type if you experience vision problems and your dog is trained to guide you in public settings.
Hearing Alert: This type is regarded as a "working service dog". Choose this type if your dog is trained to alert you to sounds that you are unable to hear or identify, such as alarm clocks, doorbells, telephones, automobile sounds, and other important sounds you have trouble identifying.
In Training: If your dog is being trained to become a service dog, but isn't quite ready to qualify for registration, "In Training" is the service type you should select. Although service dogs that are in training have no federally protected rights, many public places allow you access with your service dog in training.
Medical Assist: This type is regarded as a "working service dog". Choose this type if your dog is trained to assist you when experiencing a physical situation in which you can't perform a major life task for yourself (retrieve items, open doors, turn on lights, etc.).
Mobility: This type is regarded as a "working service dog". Choose this type if your dog is trained or able to provide stability and support for substantial balance or walking problems because of a physical disability.
PSA (Psychiatric Service Animal): This type is regarded as a "working service dog". Choose this type if your psychiatric or emotional disability substantially limits your ability to perform a major life task and your dog is trained to perform or help perform the task for you. A letter from a licensed therapist or psychiatrist that clearly indicates this is required.
Seizure Alert: This type is regarded as a "working service dog". Choose this type if your dog is trained or able to either predict a seizure or to get assistance from another person at the onset of a seizure.
SERVICE DOG VS. EMOTIONAL SUPPORT ANIMAL
An Emotional Support Animal (ESA) is an animal that, by its very presence, mitigates the emotional or psychological symptoms associated with a handler's condition or disorder. The animal does NOT need to be trained to perform a disability-specific task. All domesticated animals (dogs, cats, birds, reptiles, hedgehogs, rodents, mini-pigs, etc.) may serve as an ESA. The only legal protections an Emotional Support Animal has are 1) to fly with their emotionally or psychologically disabled handler in the cabin of an aircraft and 2) to qualify for no-pet housing. No other public or private entity (motels, restaurants, stores, etc.) is required to allow your ESA to accompany you and in all other instances, your ESA has no more rights than a pet.
You'll also need to be prepared to present a letter to airlines and property managers from a licensed mental health professional stating that you are emotionally disabled and that he/she prescribes for you an emotional support animal.
If you do not have a letter of prescription and are unable to get one, we recommend that you consider Chilhowee Psychological Services. This agency offers legitimate psychometric testing, assessment, diagnosis, AND a letter of prescription from a licensed mental health professional. Click here to view their website.
A final note: Some animals are innately able to predict the onset of a physical or psychiatric event or crisis, effectively enabling the handler to prevent or minimize the event. This is an ability that usually cannot be trained - some animals are simply born with the ability to sense the onset of the event. These types of animals, although not otherwise task-trained, are considered "working" service animals.
Normally, emailed PDF copies are processed and sent the afternoon an order is shipped. It usually takes 2 - 4 business days to process and complete an order once we've received the image of your animal, although that can fluctuate, depending on the number of registrations we've received.
VIP Pass is an optional service that places your order ahead of all other orders in front of you (we usually have between 80 - 140 orders to process each weekday). So, your registration kit will ship either the day you order it (if the order is placed before 10:00 AM mountain time) or the very next business day GUARANTEED! Of course, you'll need to make sure you upload or email us an image of your animal immediately!
VIP Pass is not overnight or next day delivery. To have your order delivered "overnight", please contact our office to order and pay for Next Day Delivery. (1-866-737-3930 or firstname.lastname@example.org).